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Mary Dalman
Customer Service Development Manager, London Borough of Croydon
Mary joined Croydon in 1999 from the Nat West Group, where she won the Chief Executive's Award for community work in 1997. She is an active Soroptimist. Since 2001 she has been the Council's Customer Service Development Manager. Mary is the consummate customer service professional, whose drive and enthusiasm really make a difference to both staff and customers. She has developed and implemented many challenging cultural and practical corporate initiatives to improve the customer's experience, and established the Croydon Council Awards recognition scheme. She holds the Institute of Customer Service Professional Innovations Award, is an accredited assessor and coaches others.
Public Health
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Community Issues: Swine Flu
Hazel Blears on communities facing up to a possible pandemic -
Food for Thought, Healthy Eating Lifestyle Programme (HELP)
Uttlesford District Council -
Innovation: In Practice
Department of Health initiatives -
David Behan Interview
Director General, Social Care, Department of Health -
Putting People First - Prevention and Early Intervention
Dept of Health Partnership for Older People Project -
Building Capacity for Health Improvement
Wellnet -
Neurological Rehabilitation
Capio Healthcare UK -
Working Together in Lancaster District
North Lancashire PCT -
Drugs: national problems, local solutions
The National Drug Strategy -
Life Education Dorset
Children's Charity -
Designing for Health and Well-Being
Oldham PCT -
Interview with Professor Lord Robert Winston
We spoke with him at the LGA Sustainable Conference
Whats New
Live Twitter Feed
- Congratulations! RT @LewishamCouncil: Results just in. New Young Mayor of Lewisham is Kieran Lang. Dep Young Mayor is Chezney Speed-Skyers.
- Great model for collaboration at #solacesummit in Edinburgh this week. Read the Communique at http://t.co/pK0iBY13
- Watch how the debate unfolded at this week's Solace Summit 2011 on SolaceTV by WebsEdge_Gov http://t.co/MqSc1Vgz
- I uploaded a YouTube video -- John Ransford: the problem with directly elected mayors http://youtu.be/Od_eZd0amRM?a
